Cost & Licensing · 3

Cost & Licensing

Copilot Credits, Explained Without the Confusion

How Copilot Studio is actually billed, where the money goes, and the guardrails I set up with customers before the first surprise invoice.

Sep 8, 2026 · 12 min read

Cost & Licensing

From the field archive · Learned in 2023

Power Apps and Power Automate Licensing, Explained the Way I Explain It to Customers

The questions I answered over and over in 2023, the mental model I use to answer them, and what has changed in the licensing picture since.

Aug 17, 2023 · 9 min read

Cost & Licensing

From the field archive · Learned in 2023

Charging Bot Usage Back to Departments: An Early Lesson in AI Cost Governance

A utility would only buy if it could charge chatbot usage back to departments. Here's the workaround we built in 2023, and the native controls I'd use today.

Feb 7, 2023 · 7 min read