Governance & Security
What's still active, what's been retired, and how I recommend using each tool, based on what I'm seeing with customers right now.
Governance & Security
Why Copilot Studio has no static IP list, which controls actually govern traffic in and out of your agents and flows, and how I explain the options to security and network architects.
Governance & Security
How to delegate Power Platform admin work with the new RBAC roles (Reader, Contributor, Owner, and RBAC Administrator) without handing out Power Platform Administrator or Global Admin.
Operations
Why ActivityPointer and its neighbours grow, which settings actually slow them down, and how to turn a storage overage into a plan your executives can approve.
Governance & Security
Practical guidance from my customer conversations, whether you're setting up your first environments or tightening governance on a tenant that's been live for years.
Operations
What actually breaks when an account is disabled, how ownership differs from the identity a flow or agent runs as, and the offboarding runbook I recommend.
Operations
From the field archive · Learned in 2024
A customer asked me how to archive old apps and flows. The honest answer was that the button doesn't exist. Here's the process I recommended instead, updated for today's tools.
Cost & Licensing
From the field archive · Learned in 2023
The questions I answered over and over in 2023, the mental model I use to answer them, and what has changed in the licensing picture since.
Apps & Automation
From the field archive · Learned in 2023
How I structure answers, run a proof of technology with a partner, and handle the governance, security, and AI questions that now show up in every platform RFP.
Operations
From the field archive · Learned in 2020
What a run of 2020 and 2021 deprecations taught me about turning announcements into owned, finished work, and the tracking practice I still use today.
Governance & Security
From the field archive · Learned in 2020
Why the old "CRM IP list" stopped being the answer, how I helped firewall teams switch to Azure service tags, and what the network controls look like today.
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