Agent Architecture
From the field archive · Learned in 2023
In late 2023 every bot team I worked with had the same three questions. Here's what actually changed, how I moved classic chatbots across, and where a migrated bot should land today.
Governance & Security
From the field archive · Learned in 2023
A manufacturer asked me how to stop one group from building automations and still prove who changed what. Here's how I answered in 2023, and what I'd do today.
Cost & Licensing
From the field archive · Learned in 2023
The questions I answered over and over in 2023, the mental model I use to answer them, and what has changed in the licensing picture since.
Apps & Automation
From the field archive · Learned in 2023
How I structure answers, run a proof of technology with a partner, and handle the governance, security, and AI questions that now show up in every platform RFP.
Agent Architecture
From the field archive · Learned in 2023
Why an agent stops waiting for a slow flow, how I explained it to customers back then, and the patterns I recommend now that agent flows, express mode and asynchronous responses exist.
Cost & Licensing
From the field archive · Learned in 2023
A utility would only buy if it could charge chatbot usage back to departments. Here's the workaround we built in 2023, and the native controls I'd use today.
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