Operations
From the field archive · Learned in 2020
"The system is slow" is the least useful bug report there is. Here's the method I used with customers in 2020 to turn it into something we could fix, and the tools I'd use for the same job today.
Dynamics 365 Apps
From the field archive · Learned in 2020
The product has a new name and a new studio. The questions customers ask about sign-in, stale data and self-service content are the same ones I answered in 2020.
Governance & Security
From the field archive · Learned in 2020
When a customer's security team runs an automated scan against a SaaS app, the findings report lands on everyone's desk at once. Here's how I helped customers work through those reports in 2020, and what the platform gives you today.
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