Operations
Why ActivityPointer and its neighbours grow, which settings actually slow them down, and how to turn a storage overage into a plan your executives can approve.
Operations
What actually breaks when an account is disabled, how ownership differs from the identity a flow or agent runs as, and the offboarding runbook I recommend.
Operations
From the field archive · Learned in 2024
A customer asked me how to archive old apps and flows. The honest answer was that the button doesn't exist. Here's the process I recommended instead, updated for today's tools.
Operations
From the field archive · Learned in 2020
What a run of 2020 and 2021 deprecations taught me about turning announcements into owned, finished work, and the tracking practice I still use today.
Operations
From the field archive · Learned in 2020
What I learned helping customers stay under their Dataverse capacity in 2020 and 2021, and how I'd handle the same four culprits with today's built-in settings.
Operations
From the field archive · Learned in 2020
"The system is slow" is the least useful bug report there is. Here's the method I used with customers in 2020 to turn it into something we could fix, and the tools I'd use for the same job today.
Operations
From the field archive · Learned in 2020
The cutover runbook I helped a staffing firm through in June 2020, generalized into a checklist, and updated for backups, administration mode and pipelines in 2026.
Operations
From the field archive · Learned in 2020
A failed upgrade in a staging environment, the decision to remove two apps instead, and the order of operations I've used ever since to take solutions out without breaking things.
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